Faq

1) I proceed with subscription but CCBill doesn’t accept my subscription. What can I do?

You can ask directly CCBILL CUSTOMER SERVICE. If you have a trouble, you can also write us sending your complete name, surname and email you used to subscribe. We’ll contact CCBill for your case and then we’ll tell you. DON’T send your credit card number, only name and email address.

2) Have your subscriptions an authomatic rebill?

The monthly subscription and the trial have an automatic rebill. The annual subscription has no rebill. If you want to go on with your subscription, you must do it manually.

3) How do I unsubscribe from CinemaCult.com?

CLICK HERE to go directly to the CCBILL CUSTOMER SERVICE.
Once you reach CCBill unsubscribe page, you can cancel the rebilling function of your subscription. This will NOT automatically shut off your access to CinemaCult.com. After you cancel the re-bill, you will still have access to CinemaCult.com for the duration of your last paid subscription.
If you have difficulty unsubscribing, CLICK HERE to send a message to our customer service department and a representative will respond to your request shortly!

4) I have a question regarding charges to my credit card. What do I need to do?

CLICK HERE to go directly to the CCBILL CUSTOMER SERVICE.

5) What are the different types of video formats you offer and which should I use?

All videos are in MP4 format. They works with the most common players (Windows Media Player, QuickTime…) and are downloadable. If downloaded they’re usable by you forever, whether your subscription remains active or not.

6) How do I download clips?

You can click with the right mouse button on the image previews you find in any movie review. Then choose “Save Link As” or the most similar from the menu.